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Main »» Basic Web Hosting Questions| What is Web Hosting ? |
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| It is easy to confuse a web hosting service with an ISP (Internet Service Provider,example: shaw,telus,sprint etc..). Some companies are both an ISP and web hosting service, hence the confusion. A web hosting service actually hosts your site on a web server so the rest of the world can access it. An ISP gives you access to the Internet so you can visit web sites and have e-mail. Some businesses host their site with one company (a web hosting service) and get their Internet access through another company (an ISP). While some ISPs that provide consumer dial-up service also provide web hosting, you may want to consider having your web hosting independent of your ISP |
| What are the setup fees and monthly costs involved? |
| Xdigitalnet charges a one time setup fee depending on the size and type of webhosting package ordered. The full rate charts for available hosting packages are shown on the Web Hosting pages. |
| Is there a trial period or money-back guarantee? |
| Xdigitalnet offers a full 30 day money back guarantee. No questions asked. If you are not happy for any reason, cancel your Xdigitalnet service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund, is if you violate Xdigitalnet Terms of Service(TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content. Your account can be cancelled ONLY by submitting your account details to our Sales Department . Other methods of cancellation are not valid. |
| What are the hardware specs of the servers? |
| Every server at Xdigitalnet has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. Xdigitalnet is constantly upgrading the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. The average shared server is a dual processor system, with 512-4048MB RAM, and 160mbps SCSI hard drive(s). Windows NT™ shared servers traditionally also run RAID configurations. All Xdigitalnet servers run spare hard drives for backup requirements. |
| Are there any hidden costs? |
| No. All costs are stated plainly on our website. We do not hide fees in fineprint, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. Xdigitalnet very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availablility, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages. |
| How fast are websites set up? |
| Xdigitalnet strives for a setup time of no more than 30 Minutes per order. If an order is placed during normal business day hours, orders may be processed in only a few minutes. |
| How do I set up my email? |
| Xdigitalnet web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel that comes with every Xdigitalnet web hosting package. This can be done by yourself, and without any assistance from the Xdigitalnet staff. If you still dont know how to stup e-mail please check our Online Tutorials or support forum |
| How do I upload my files? |
| All Xdigitalnet web hosting packages allow the usage of FTP, Telnet, SSH, File Manager, MS FrontPage™, and other web development publishing programs, to upload files to your website. |
| Does my website get a control panel? |
| Yes. Every Xdigitalnet web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, chat rooms, mailing lists, pre-installed cgi scripts, databases, chat rooms, and much, much, more... |
| How much assistance do you provide for my website? |
| Xdigitalnet will assist you with all support for services provided directly thru Xdigitalnet. Xdigitalnet will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. Xdigitalnet is not responsible for teaching you how to use another company's products. Example: Xdigitalnet will assist you with the settings for using MS Frontpage™, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. Xdigitalnet cannot even attempt to support all the thousands of software products on the market. Xdigitalnet will attempt to provide some tech support for the most popular programs our clients use. Xdigitalnet is not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. Xdigitalnet will provide support for any program or cgi script that we provide pre-installed with your web hosting package. Xdigitalnet is not responsible for designing, nor developing, your website, including HTML and/or images. Xdigitalnet will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything complicated relating to design/development is not the responsibility of Xdigitalnet |
| What if the hardware fails? |
| Xdigitalnet stocks replacement parts for all servers. Xdigitalnet is always building new servers for our shared hosting clients, as well as our dedicated server clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. Xdigitalnet repairs all failed hardware promptly, to minimize any downtime caused by such. |
| What is Cpanel™? Do you have a Demo? |
| CPanel™ is the brand name of the web browser control panel software that Xdigitalnet utilizes on its web hosting packages. A demo of the control panel can be found Here username:demo password:demo |
| May I have some examples of some sites hosted by you? |
| Xdigitalnet makes a sample client page available to the public on it's website.. |
| Does my website have their own IP number or is it shared? |
| This depends on the type of hosting packages you order. |
| What type of support do you offer? Average Response Time? |
| Xdigitalnet offers support to our clients 24/7/365 via web based Live Support, Help desk ticketsystem and email and Phone. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. The Email system tracks support inquires by "time waiting" for reponse from the support dept. The Xdigitalnet administration carefully monitors that the Xdigitalnet support staff maintains a fast response time, with courteous and helpful service. |
| Can I have adult content on my website? |
| Yes, you can have adult content on your websites. as long as does not break our (Terms of Service)TOS |
| Do you support International domain names and clients? |
| Xdigitalnet can host all international domains on its servers. Xdigitalnet can accept foreign clientele, just please be advised that all correspondance must be conducted in English or Spanish. The client is responsible for handling the registration process of foreign domain name(s). This must be pointed to nameservers on the Xdigitalnet network as assigned, or you can use other nameservers and route the domain name to the IP address you are assigned. Xdigitalnet cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. Xdigitalnet will assist you however, with any technical information need to accomplish this. |
| Do you have battery backups and generators? |
| Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, our auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Network Operations Center. APC™, Tripp-Lite™, & Liebert™ UPS Systems provide the power backups, along with Kohler™ generator systems. |
| What is the uptime? |
Xdigitalnet strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie... ™ cutting a fiber line somewhere), backbone peering point issues (ie...UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If Xdigitalnet fails to meet it's 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. Xdigitalnet does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for Xdigitalnet, and in turn would only negatively affect the service level Xdigitalnet provides to you. "Partial refunds for partial downtime" is our standard policy. |
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